Help

Support

Something not working, a question about the app, or feedback? Email us and a person will reply.

Contact us

To help us sort out a problem quickly, include:

your phone model and iOS or Android version;
what you were doing and what went wrong, with a screenshot if you can.

Delete your account

In the app, go to Profile → Settings → Delete account. After 30 days your profile, treks, posts, photos and rankings are permanently deleted. Logging in again before then cancels the deletion.

If you can't open the app, email support@trailscout.club from the email address on your account with the subject "Delete my account". The privacy policy explains what is deleted and what is kept.

Report content or block someone

In the app, tap ⋯ on a post or a profile, or press and hold a comment, then choose Report or Block. We review every report within 24 hours and remove anything that breaks our Terms of Use. Blocked people disappear from your feed, comments and search. Manage them in Profile → Settings → Blocked people.

If something is dangerous or you can't use the in-app report, email support@trailscout.club with a link or a screenshot.

Common questions

My route has gaps or stops recording when the screen is off

Allow location Always (iOS) or Allow all the time (Android) for TrailScout. On Android, also turn off battery optimisation for the app, since some phones stop background apps aggressively.

The group map doesn't show nearby members without network

Bluetooth must be on and allowed for TrailScout on every phone in the group, and members need to be within Bluetooth range of each other, roughly a few dozen metres in the open.

SOS didn't send

Check that you have added emergency contacts in Settings. SOS messages go out through your phone's SMS app, so they need at least a weak mobile signal. Keep the app open until the message app appears.

Maps are blank offline

Offline maps must be downloaded before you lose signal. Open the trail or area and download it while you are still connected.

Privacy

Read how we handle your location, contacts and photos in our privacy policy.